General Description/Position Summary:

This role will lead a team of Global Sales Support Representatives responsible for the entry and accuracy of sales orders and Customer follow-up, in support of the achievement of internal financial goals, and to ensure our customers receive top notch customer service. The Global Sales Support Manager works in collaboration with our Sales, Planning, Logistics, Quality and Finance teams to resolve sales administration, order management, and supply chain issues for Customers worldwide.

Essential Duties and Responsibilities:

• Responsible for training and cross-training of Global Sales Support team.
• Monitor daily activities to ensure that accuracy, customer service and quality of work standards are being maintained.
• Contribute to the development of processes and procedures that will improve Sales Operations processes in the areas of accuracy and responsiveness.
• Support the team as needed with order entry, customer follow-up, etc.
• Troubleshoot and resolve workflow or systems issues.
• Develop, manage, and maintain tools to manage key metrics, and understand drivers and impact of changes.
• Prepare weekly and monthly reports highlighting key performance metrics.
• Lead the Global Sales Support team on continuous improvement projects, collaborating with other departments when needed.

Minimum Educational Qualifications & Experience:

• HS Education Required. College degree preferred.
• Minimum of 5 years’ experience in Sales Operations/Support and Customer Service, preferably in the electronic component industry.
• Minimum of 2 years’ experience in managing others or leading teams or team projects.

Certifications & Licenses:

• N/A

Technical Knowledge and Skills:

• Strong communication skills, both verbal & written.
• Ability to build trust & loyalty, positive reputation.
• Good planning & organizational skills, with the ability to meet deadlines & to make effective & timely decisions.
• Must be professional, detail-oriented, dependable, and self-motivated.
• Resourceful and persistent in solving problems in the best interest of Flip Electronics and our Customers.
• Ability to solve complex administrative and non-technical problems, requiring breadth of Customer Service knowledge.
• Comfortable working in a fast paced, interrupt driven environment.

Tools, Equipment, Software:

• ERP Software - end-to-end solution for connecting and managing all processes (NetSuite experience a plus).
• MS Office Suite (Word, Excel, Power Point, Outlook) - PC proficient with thorough understanding of MS Office applications.
• Proficient in Excel and Adobe Acrobat.
• Comfortable with modern computer technologies (cloud storage, file upload/download).
• ECM Software - Shared Company Drive.

Work Environment:

• Office

Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job):

• Prolonged periods of sitting at a desk and working on a computer

Interested in applying for this position?

Please submit a resume and cover letter to hr@flipelectronics.com