FAQ's

Q: What suppliers is Flip franchised for?

A: See Flip's authorized lines HERE

 

Q: Are orders shipped with Manufacturer CoC’s?

A: Yes, in most cases Flip can provide the Manufacturer CofCs.

 

Q: Can we have Net terms on our first order?  

A: First-time customers must pay in advance and can then apply for credit terms.

 

Q: What methods of payment do you accept?

A: ACH (US only), bank wire transfer/electronic fund transfer, credit cards (US and Canada), and check.

 

Q: Do you charge a credit card or wire payment fee?

A: Yes. We charge a $25.00 wire fee for all payments by wire transfer.  All payments processed by credit card will be subject to a credit card processing fee based upon the card used (Amex, MC, Visa, etc.) and location (USA vs. Non-USA). Flip does not control the percentage (average 3.5% to 6%) charged by the credit card processors. These fees charged are non-refundable. There are no fees associated with ACH payments from a US bank account. 

 

Q: Do you have a minimum order value?

A: There is a $500 minimum order value requirement.

 

Q: Do we have to order in full trays/tubes/etc.?

A: It is preferable; however, it can depend on the quantities we have available in manufacturer sealed packing.  

 

Q: How late can we place an order and have it shipped on the same day?

A: Flip will make every effort to ship the same day, assuming all required information is provided, payment is received and there is sufficient time to process.   Typically, you should not expect same-day shipment for orders received after 3PM EST. 

 

Q: Do you offer warranties on your parts?

A: Flip Electronics warrants its products shall be free from defects in material and workmanship and shall conform to the agreed upon specifications, if any, for a period of sixty (60) days from the date of shipment.  For our full warranty policy, visit HERE

Q: What are your Incoterms?

A: Unless specifically agreed to in writing by the seller, Flip Electronics delivers all products under the definitions of EXW (Seller’s Dock) per Incoterms 2020.   All shipping charges and expenses shall be paid by the Customer.

 

Q: Does Flip ship internationally, and if so, do you require any export documentation/licenses?

A: Yes, depending on the Country we are shipping to, the ECCN of the Part and the end use.  All International Customers are required to complete a Customer End-Use and Export Compliance Agreement.  We will not ship any product or to any country that requires an export license.

 

Q: What is Flip’s Cancellation Policy?

A: Most of Flip’s products are NCNR (“Non-Standard Products”) and may not be cancelled or refunded under any circumstance.   Flip Electronics may assess Customer reasonable cancellation and/or restocking fees as a condition to its consent to cancellation.  For our full cancellation policy, visit HERE

 

Q: What is Flip’s Return Policy?

A: Flip Electronics may accept product returns submitted due to customer error or change in demand. To be eligible to return a product, Customer must request a Return Material Authorization from Flip Electronics within 30 days from the date of original shipment. View our full return policy HERE

Q: Can Flip pre-pay and add freight to our invoice?

A: Flip is not currently set up to handle pre-pay and add. Customers need to either arrange for a pick-up with their carrier or provide us with a standard carrier/method and account number (UPS, FedEx, DHL).

 

Q: Can we get pictures of the parts/labels before we place an order?

A: We do not send pictures, as in most cases parts are direct from the factory with MFR certs.  On a case-by-case basis, we can send pictures after the order is placed depending upon the reasoning for request.

 

 

Q: What support is Flip Electronics providing on the Ampleon LDMOS portfolio?

A: Flip Electronics has procured an RF product line currently being manufactured by Ampleon

Q: Do I need to requalify the parts that I use?

A: No.  Ampleon will still manufacture the product moving forward and will be the OSAT (Outside Semiconductor Assembly and Test) of record.  No requalification will be necessary by the end customer.

Q: Is Flip Electronics discontinuing the Product line?

A: No.  Flip Electronics is capable of supporting all part numbers in the portfolio including previously discontinued part numbers.

 

Q: How long will Flip Electronics support the Product line?

A: Flip will be supporting the product line for an estimated 20+ years.  Although some products from this portfolio have been discontinued in the past, Flip Electronics will be issuing a PCN re-establishing to active status all corresponding part numbers.

 

Q: Based on the support being provided do I need to plan for a redesign?

A: No. With the ability to support for 20+ years, no redesign is necessary.

 

Q: Am I safe to complete a new design I am working on?  Can I start a new design for an end product using components from this portfolio?

A: Yes.  With Flip Electronics’ ability to support the portfolio of products for the next 20+ years, you are not only safe to finish existing designs with parts from the product portfolio, but we also encourage any new designs, which will have the same availability of products with no End of Life or Last Time Buys projected.   You may work with your existing Distribution design partner for new design requirements.

 

Q: What products will be included?

A: A portion of Ampleon’s LDMOS broad market line of products.  For complete list please click here.

 

Q: Can I still order through my Distributor?

A: Yes.  Flip Electronics intent is to support customer demand through existing Distribution partner network.

 

Q: What about existing orders that I have in place with Ampleon or my Distributor?

A: All open orders with Ampleon will be honored at the terms previously agreed to with Ampleon, including estimated delivery date, pricing, etc.  Existing contract pricing in place will be honored.  No pricing changes are anticipated at this time. 

 

Q: Why is Ampleon working with Flip Electronics under this type of agreement?

A: Flip Electronics and Ampleon have joined forces to extend the supply of Ampleon’s LDMOS portfolio of high-performance RF transistors to customers worldwide.  In recognition of the portfolio’s performance, use and value to the customer base, and long-term customer needs, Ampleon chose to transfer the corresponding part numbers to Flip Electronics as opposed to discontinuing the products.  This provides seamless and continued support, while at the same time allowing Ampleon to move on to address emerging customer applications with newer technologies.

 

Q: Who is Resurgent Manufacturing Services (RMS)

A: RMS is a wholly owned subsidiary of Flip Electronics.

 

Q: Who should I contact for further questions or further information?

A: You can contact Flip at [email protected], your Flip Electronics sales representative, or an existing Ampleon products Distribution partner